Business Unit Manager/ Field Services | Melbourne

Job Description

The Company
All Purpose Pumps (APP) is an Australian-owned business providing innovative water and wastewater pumping solutions across commercial, industrial, and municipal sectors. With over 30 years of experience, APP is known for quality engineering, technical expertise, and a commitment to customer service. Our Service Division plays a critical role in supporting clients through installation, maintenance, and after-sales service — keeping essential systems running efficiently.

The Role
We are seeking a dynamic Business Unit Manager to lead our Service Division and position it as a key revenue-generating arm of the business. This is a pivotal leadership role overseeing a team of field-based Service Technicians and office-based support staff, with full accountability for operational performance, profitability, and customer satisfaction.You will be responsible for building a high-performing team, implementing robust systems and processes, and ensuring exceptional service delivery for our customers.

The Responsibilities

• Lead and Mentor: Inspire and develop a team of Service Technicians and office staff, driving a culture of accountability, safety, and high performance.
• Operational Excellence: Streamline scheduling, workflow, and resource allocation to deliver jobs on time, on budget, and to the highest standards.
• Commercial & Financial Management: Own the Service Division P&L, set budgets and forecasts, and identify opportunities to grow revenue and improve margins.
• Customer Service: Maintain a customer-first mindset, ensure fast resolution of service issues, and strengthen client relationships to drive repeat business.
• Strategic Development: Collaborate with senior leadership to shape the long-term direction of the division and develop new service offerings that meet market needs.

What We Are Looking For

• Proven experience leading field service operations, including both field and office-based teams.
• Strong leadership and people management skills, with the ability to inspire, mentor, and drive accountability.
• Commercial acumen and experience managing P&L, budgets, and financial targets.
• Excellent problem-solving and decision-making abilities, with a focus on continuous improvement.
• A customer-centric approach and strong communication skills.
• Tertiary qualifications in business, engineering, or a related discipline (preferred).
• Experience in water treatment, pumps, or technical/engineering services (highly desirable).

What's So Great About This Opportunity?

• Impact: Lead a division that is critical to APP's success and growth strategy.
• Autonomy: Full responsibility for driving profitability, strategy, and operational excellence.
• Career Growth: Join a growing business with opportunities to shape the future of the service function.
• Culture: Work in a supportive, Australian-owned company that values innovation, teamwork, and customer success.
• Industry: Be part of an essential industry, supporting critical infrastructure across hospitals, commercial facilities, and municipalities.

Ready to take the next step?
If you are a proven leader with a passion for service excellence and commercial success, we'd love to hear from you.
Click Apply Now to submit your application.